Cash Gold Exchange strives to provide our customers with a secure and convenient experience. It is for this reason we created this FAQ page to answer common questions.

Is The Gold Pack Free?

Yes! Your Gold Pack is 100% Free. Simply fill out the form here.

What Type Of Items Does Cash Gold Exchange Buy?

Cash Gold Exchange buys any item containing precious metal, such as gold (8K, 10K, 12K, 14K, 18K, 21K, 22K, 24K), platinum or silver, or items containing gemstones. We also buy gold watches, bracelets, gold pins/brooches, class rings, cocktail rings, wedding bands, cluster rings, and many other items.

How Can I Tell If My Items Are Gold, Platinum, or Silver?

The easiest way to determine what type of precious metal you have is to look for an official seal revealing it. Any one of these markings indicates that your jewelry is precious:

  • For 10 karat gold – 10k, 10kt, 416
  • For 14 karat gold – 14k, 14kt, 585
  • For 18 karat gold – 18k, 18kt, 750
  • For silver – STERLING, 925, SILVER
  • For platinum – 950PT, Platinum, 950PT
  • 1/10 GF means that the item is gold filled and is not solid gold. We do not accept items which are filled or marked in this manner.
  • Vermeil refers to gold plating on sterling silver items and is valued as silver.

What type of items will NOT buy?

Cash Gold Exchange will NOT buy stolen items, non-precious metals, plastic, pearls, gold plated items, and gold filled items.

What if I am sending bulky or highly valuable items?

Give us a call at 1 (323) 674-0202 and a representative will arrange for FedEx® come to your home or business to pick it up.

How Long Does It Take To Get My Cash?

Whether you choose for a standard check or one of our Express Cash payment options (PayPal™), Regular Mail, and Overnight Check) we will issue your payment within 24 hours after receipt. Payment will be received much more quickly, and in cleared funds, if you select PayPal™ deposit.

How Can I Get More Than Just The Price of Scrap Gold?

When your items are received by our processing department, our master jewelers not only appraise your items for their intrinsic refined value, they also attempt to find buyers for any items which might have greater resale value. One of our friendly Customer Support Representatives will call you to let you know if we need additional time to seek buyers for your items.

Is It Safe To Send My Jewelry By Mail?

You won’t send it in if it isn’t safe, so at, the safety of your items is our top concern. Not only is it entirely safe, but the whereabouts of your items is always visible to you. We pay to ship your package via Fedex, and supply you with a Tracking Number which allows you to track it all the way to our state-of-the-art Processing Facility.

You can always count on Cash Gold Exchange for fast, safe and efficient handling of your gold, platinum and silver jewelry.

How Do I Know You Will Pay More Than Other Gold Buyers?

We are sure you will, and recommend you do, research gold buyers before selling your valuable items to see who is offering the highest prices.

We recommend you pick one of the items you are selling and call several gold buyers to get a price quote. When you call us, there is no need to tell us what the other buyers are offering, we know we will autocratically beat their offers. Call 1 (323) 674-0202 and put us to the test.

What Is Your 100% Satisfaction Guarantee?

Our guarantee could not be any better. If, for any reason what-so-ever, you are not happy with the payment we make, all you do is simply send back the payment and we will send back your items via FedEx. And, as with everything we provide to our customers, we do not charge you anything. Not only that, if your items were valued at over $300 and you are unhappy with the payout, we will send you a $20 gift certificate to use in anyway you want.

As you can see, choosing us as your gold buyer will not only get you the best prices, but it is better than completely risk free.

Will You Really Better Any Offer?

Yes we will. Simply tell us about the items your offer were for, how much the offer was and who made the offer. In the unlikely event we have not already offered you more, we will quickly verify your offer and then beat it. Simple as that.

Should I call Before Requesting A Gold Pack?

We encourage you to call us and get any of your questions answered or any concerns taken care of.

You will find out customer service staff both helpful and knowledgeable and they will take all the time you need to assure yourself that Cash Gold Exchange is your best choice – call us now on 1 (323) 674-0202 or simply submit your question on our contact us page.